Refund policy

RETURNS

You have 30 days from the day your order arrives to return it. Any reason at all — you changed your mind, it wasn't what you pictured, you decided against it. You don't need to explain.

Items should be returned in a condition where we can tell they haven't been damaged or heavily used. Installing them in your car and taking them back out is fine.

WE PAY RETURN SHIPPING

Message us through our contact page and we'll email you a prepaid return label. Print it, attach it to the box, and send it back. There's no cost to you.

REFUNDS

Once your return arrives at our facility we'll process the refund to your original payment method. Depending on your bank it can take a few business days to appear on your statement.

If you paid for expedited shipping, the product cost is refunded in full. The shipping upgrade is not refundable.

REPLACEMENT PARTS

Separate from returns, and with no time limit: if any part of your set stops working, we'll replace it free of charge.

A faulty remote, a lead that fails, a mat that goes dark — tell us what's happening and we'll send the part you need. This applies six months after purchase, a year after, however long it's been. We hold spare parts for every component of the set.

Message us through our contact page and we'll work out which piece needs replacing.

EXCHANGES

We sell one product, so there's nothing to exchange it for. If something's wrong with your set, see replacement parts above.

QUESTIONS

Message us through our contact page and we'll reply within 30 minutes, any time of day.