Shipping and returns
Everything ships from our own facility in Pittsburgh, Pennsylvania — not from overseas.
Shipping
Orders leave within 24 hours
Place an order and it ships the same day or the next, with a tracking number emailed to you as soon as the label is created. No waiting a week to find out whether anything happened.
Delivery time depends mostly on how far you are from Pennsylvania. Rough guide for free shipping:
- East Coast 2–3 days
- Midwest 3–5 days
- West Coast 5–7 days
Outside the US
We ship internationally
Rates are calculated at checkout based on your address. Delivery times vary by country and customs.
Returns
30 days, any reason
Changed your mind, didn't like the look, decided it wasn't for you — it doesn't matter. Return your order within 30 days of delivery for a full refund.
We pay return shipping. Message us through the contact page and we'll email you a prepaid label. Send the set back with it and the refund goes through once it arrives.
If something breaks
We replace it, however long it's been
A faulty remote, a lead that stops working, a mat that goes dark — reach out and we'll send a replacement part free of charge. There's no time limit on this. Six months in, a year in, it doesn't matter.
This is the part that's hard to get from a marketplace listing, and it's the reason we hold spare parts for every component. Tell us what's wrong through the contact page and we'll work out which piece you need.
Questions
Message us and we reply within 30 minutes
Any time of day. Use the contact page and a person will get back to you — usually much faster than 30 minutes.